Interviewspire provides AI-powered mock interview services. By purchasing a paid mock interview credit, package, or subscription, you agree to this Refund & Cancellation Policy.
Interviewspire provides digital services. Upon successful payment confirmation from our payment gateway partner (PhonePe), your credits or subscription will be delivered instantly and applied to your account automatically.
Any subscription plan purchased is valid for one financial year only from the date of activation.
Once a mock interview credit, package, or subscription is purchased, it cannot be cancelled or refunded, regardless of whether the interview session has been started, consumed, or left unused.
From time to time, we may offer promotional discounts, coupons, or special pricing packages. Purchases made under these promotional or discount offers are strictly non-refundable and cannot be exchanged for cash or transferred to another account.
While standard purchases are non-refundable, if your interview cannot be completed due to a critical technical failure attributable directly to Interviewspire (e.g., payment deducted but credits not added to your wallet, complete AI voice failure preventing the session), please contact us immediately. Upon verification, we will, at our sole discretion:
If a refund is approved by our support team due to a technical error, it will be initiated immediately on our end. It may take 5 to 7 working days for the refunded amount to reflect in your original payment source (bank account, credit card, or UPI), depending on PhonePe and your bank’s processing times.
If a transaction fails but the amount is debited from your bank account, PhonePe automatically initiates a reversal. This amount will be credited back to your bank account within 3 to 5 business days.
To report a technical payment issue, email us at [email protected] or reach out via WhatsApp support at +91 90236 70609. Please include your registered email, transaction ID, and PhonePe payment reference.
